Big Bear Management
MANAGEMENT POLICY

RENTAL AGREEMENT

A deposit equal to 25% of the rental fee for the stay is required to confirm your reservation.  This deposit, less a cancellation fee, is refundable if the reservation is cancelled 30 days prior to your scheduled arrival.  If the deposit is made by check or money order, the deposit must be received within five (5) business days of the date of the reservation or the reservation may be subject to cancellation.

1.       The SECURITY DEPOSIT is NOT applicable to the rent. We verify and hold funds at the time of arrival but will not charge credit cards or cash checks unless necessary to cover damage or failure to follow “rules”.  These rules will be sent to you with your final confirmation and will be reviewed with you at the time of check-in.

2.       You will be required to sign the RENTAL AGREEMENT at the time of check in, provide a valid California Driver’s License or other ID and verify both the number of overnight guests and the total number of cars. You will be issued Parking Passes for authorized vehicles.

3.       CANCELLATION fees are $30 if cancelled 30 days or more prior to arrival date. If cancelled within 30 days, you will forfeit your full rental deposit. NO SHOWS will be charged for the full stay.

4.        Arrivals: On the day you arrive, you will check in and pick up your keys at our office. We are 2.5 miles past the dam on the west end of the lake on Highway 18 on the right. (Across from the Majestic Moose Lodge.)  There is a big sign, “Big Bear Management, T.Bill Properties” with a big carved bear standing next to it. EARLY ARRIVALS OR LATE CHECK OUTS will be accommodated without additional charge whenever bookings permit. Please ask.

5.       LATE ARRIVALS can be accommodated.  Arrivals after 10:00 pm are subject to a $25 Late Arrival Fee.  NO CHECK-INS AFTER MIDNIGHT.

6.       HOLIDAY RESERVATIONS: THANKSGIVING, CHRISTMAS AND NEW YEARS stays must be pre-paid at the time of the reservation and cancellations within 30 days of arrival will result in forfeiture of ˝ the rental for the stay.  NOTE:  3 NIGHT MINIMUMS APPLY MOST HOLIDAY WEEKENDS; 4 NIGHTS APPLY FOR THANKSGIVING AND 4-5 NIGHTS DURING THE CHRISTMAS/NEW YEARS PERIOD. THESE MINIMUMS MAY BE REDUCED WHEN “GAPS” BETWEEN BOOKINGS DEVELOP FOR A PARTICULAR UNIT OR IF UNITS HAVE NOT BEEN BOOKED WITHIN 2-4 WEEKS PRIOR TO THE HOLIDAY.

7.       During Holiday periods, shortened stays WILL NOT receive refunds and there can be no early check-ins or late check-outs during the Christmas/New Years holiday period.

8.       PETS are allowed in some units and requirements may vary. Please check with us. Unapproved pets will result in forfeiture of rental fees and guests will be required to vacate the property.

9.       THE MAXIMUM NUMBER OF GUESTS SHALL NOT EXCEED THE UNIT CAPACITY.  Our maximums are based on Fire Regulations. Guests violating the maximums will, at a minimum, forfeit their security deposit and may be required to vacate the property.

10.   No smoking inside any units, Please.

11.   JOINT AND SEVERAL LIABILITY:  Should one or more persons execute this agreement, all such persons shall be jointly and severally liable for all of the terms and conditions in this agreement. Guests also agree to hold Owners and Agents free and clear of all damages to self or property resulting from accident, injury or loss due to rain, snow, flood, negligence, defective construction, fire, theft or any other reason.

12.   ATTORNEYS’ FEES: In the event of any controversy, claim or dispute between parties heretofore, arising out of or relating to this agreement or the breach thereof, the prevailing party shall be entitled to recover from the other party reasonable expenses, attorneys’ fees and other costs.

13.   PLEASE NOTE:  Your reservation is NOT guaranteed until we issue a final confirmation after we contact you (within 24 hours of online booking).

Other Useful Information

Linens: Sheets and towels are provided with each rental (Midoriland excepted) however Guests can save $50-$65.00 by bringing their own sheets and towels. To take advantage of this, please notify us at least 48 hours prior to your scheduled arrival.  Please note that we do not provide maid service so the sheets will not be on the beds and we will ask you to strip the beds when you are ready to leave.

Other Amenities and Supplies:  All our units have “every day” pots and pans, utensils, dishes, and silverware. They each have a microwave and automatic coffee maker and a toaster and/or toaster oven.  There will be toilet paper, paper towels and cleaning supplies.  There will always be at least one color t.v. but not all units have  cable or satellite or a vcr/dvd player so ask us if this is important to you.  Most units have barbecues and we do have one “loaner” available but please ask.  Many units DO NOT have a dishwasher or washer/dryer so, again, please ask about your particular unit.

Firewood:  All our units have fireplaces, gas logs or wood stoves. We can deliver firewood or have it waiting for you, year-round, for $6.00 per bundle.  You will usually burn 2 bundles in an evening.

 

Have Fun but, please, respect your hosts, our owners and their neighbors and don’t be too loud, too late.  Thanks! 

 


BIG BEAR MANAGEMENT GUEST RENTAL AGREEMENT

 

Unit Number:______      ___        Maximum # Guests:      _______  Max. Cars: _____

I.  SECURITY DEPOSIT ISSUES:

NOTE THAT CHARGES ARE MINIMUMS. ANY EXCESSIVE VIOLATION MAY RESULT IN HIGHER CHARGES.


GUEST RESPONSIBILITIES

CHARGE

 HEAT ON . Leave the thermostat at  50-55 DEGREES

25% of security dep.

IMPORTANT… DO NOT REMOVE ASHES FROM FIREPLACE!!!

$5.00 or cost of damage

 PLEASE MAKE UP BEDS WITH BEDSPREADS AND COMFORTERS IN PLACE.

$15.00

ELECTRICITY ON AND ALL LIGHTS AND APPLIANCES OFF.  ELECTRIC BLANKETS, OVERHEAD AND PLUG-IN TYPE HEATERS, ETC. OFF AND UNPLUGGED!

$10.00

WIPE DOWN REFRIGERATOR AND REMOVE ALL FOOD ITEMS.

$10.00

 PLEASE CLEAN COUNTERS AND STOVE TOP IN KITCHEN.

$10.00

RETURN ALL FURNITURE TO ITS ORIGINAL POSITION IF MOVED.

$10.00

 DISHES, POTS, PANS, AND SILVERWARE CLEANED AND PUT BACK IN AN ORDERLY FASHION.  DO NOT LEAVE IN DISHWASHER!

$10.00

  REMOVE ALL TRASH and deposit it in the dumpster at our office or at one of the City Clean Bear Sites.

$25.00 per bag

CLOSE ALL WINDOWS AND EXIT DOORS.  BE SURE ALL DOORS ARE LOCKED.  Leave inside doors to bathrooms open to help heat circulation.

25% of security deposit

PROMPTLY REPORT ANY CLOGGED TOILETS OR JAMMED GARBAGE DISPOSALS.  Guests will be charged for any repairs required because of improper use.

Repair costs.

RETURN ALL KEYS TO OUR OFFICE .GREEN/WHITE ANTIQUE MAIL BOX AT THE FRONT DOOR IS A KEY DROP.  DO NOT LEAVE KEYS IN THE RENTAL!

$10.00

DO NOT TAMPER WITH LOCKED CLOSETS OR STORAGE AREAS OR USE OWNER LINENS (OTHER THAN PILLOWS AND BLANKETS).  ANY EVIDENCE OF TAMPERING WILL RESULT IN AUTOMATIC FORFEITURE OF YOUR SECURITY DEPOSIT

Full Security Deposit

NEITHER BIG BEAR MANAGEMENT NOR OUR OWNERS ARE RESPONSIBLE FOR ANY PERSONAL ITEMS YOU BRING ON THE PROPERTY  For return of any items, you will be charged shipping and handling.

Shipping costs plus $10.00 handling.

ANY DAMAGE TO THE UNIT OR OWNER’S PERSONAL PROPERTY CAUSED BY GUEST IRRESPONSIBILITY OR MISSING ITEMS WILL BE CHARGED.

Cost of repair or replacement.

PLEASE OBSERVE CHECK-OUT TIMES.  NORMAL CHECK-OUT TIME IS 12:00 PM.  DURING THE WINTER HOLIDAY SEASON, CHECK-OUT WILL BE 11:00 AM to allow for cleaning between guests.  Whenever possible, we will accommodate late check-outs.

$25.00

 II.  CITY REGULATIONS: The following are Guest Responsibilities specified in the Ordinances of the City of Big Bear Lake.  In addition to any Security Deposit issues, violation of these regulations can result in citations and fines up to $250, so please review carefully.

OCCUPANCY:  The maximum occupancy of each property must be observed for all persons staying overnight.  Guests visiting the property must leave by 11:00 pm.

PARKING: Parking of all overnight guests should be in the parking areas provided at the unit. NO PARKING ON THE STREET overnight and NO PARKING ON THE STREET DURING SNOW CONDITIONS.  All overnight guests shall have parking passes on the dashboard or mirror at all times they are parked at the property.

ILLEGAL USES: Private home rentals shall not be used for any use that is not permitted by applicable law including weddings, receptions, business conferences, or scrapbooking.

Noise and other Neighborhood Disturbance: Excessive noise or disturbance of the neighborhood is not tolerated at any time.  All outdoor activities must be brought indoors by 10:00 pm.  Guests are also not to litter or trespass on neighboring properties.

 

Emergency Numbers:(909) 556-9407 (Art) 24/7 Pager (909) 535-0022

 




 
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